How Do We Evaluate the Quality of Online Casinos?
We mentioned before that there are hundreds of online casinos. Finding one that will accept your money and allow you to play games will be easy. You just need to be sure that registering an account and playing is legal where you live.
However, finding a quality casino is another story.
To enter the elite squad of ultra-high-performance gambling websites, a casino must strive for excellence in many different aspects. You’re unlikely to be satisfied with average gambling rooms. You’ll be wanting a site to have it all, including a trustworthy license, security protocols, top games, high-value bonuses, and reliable customer service. This is the only way to guarantee a level of gaming that makes it all worthwhile and ensures the safety and security of you and your cash.
To meet all of these needs, we have a team of passionate online gambling experts that knows what to look for when reviewing the services and performance of any specific casino.
Once an online casino is on our radar, we devote 100% of our time to analyzing the key performance indicators that show us whether it can go on the list of high-quality operators.
These performance indicators are numerous but very important to understand. So, let’s investigate each of them in some depth.
The first thing that new online casinos must do upon entering the online gaming market is to build trust and reputation, while for existing casinos, it’s imperative to be seen as trustworthy, reliable, and legitimate. In both cases, one of the key ways to achieve this is by holding a valid gaming license.
An award of a license issued by a reputable online gaming jurisdiction can be seen as a good marker of trust and give you the first basis on which you can decide whether to sign up and play. It’s one of the first things we look for before considering whether a casino can go into a list of quality operators, and without one, that casino won’t make it onto our website.
Online casinos that do hold a license invariably display the details of that licensing at the bottom of their homepage. If an operator claims it’s licensed but isn’t prepared to share any prominent information about it, we take it upon ourselves to investigate and identify why.
Quality Terms and Conditions
Terms and conditions are a necessary part of every online casino, as they are with many services. They serve to clearly define the circumstances under which a player will use the site and all the products featured on it. Nevertheless, most players will skip reading and understanding these rules and – as a consequence – can sometimes end up shocked when something happens that they weren’t expecting.
We see it as our task to dive deeply into the fine print and uncover any statements that negatively affect players and might cost them their hard-earned cash. If we find any sign of questionable terms and conditions, you can be sure that the casino could not make it onto any quality list.
Quality Customer Support
Many online casino players don’t realize how vital quality customer support is until they experience an issue. We have had our share of problems with casinos, so we always test this aspect with utmost care.
The first rule of quality customer support is availability. Since you never know when a problem will occur, customer support agents should be available 24/7. It’s also crucial that they answer players’ questions promptly and approach any situation patiently and politely.
Another thing that separates the highest performing online casinos from the rest includes the means of communication through which you can get in touch with their support teams. In recent years, live chat has become a must-have as the easiest way to establish contact and get help quickly.
Besides live chat, a casino should also offer a toll-free phone line, email support, and a helpful FAQ page that contains answers to the most common questions. Ultimately, a casino featuring all these options around the clock sends a message to players that they are the most important piece of the online gaming puzzle.
As you know, online casinos offer entertainment services that involve real money being sent and received over the internet. But, before players can make a deposit or request a withdrawal, they must open an account and share some potentially sensitive personal details.
With this in mind, it’s a must for online casino operators to go above and beyond to protect players’ sensitive data from unauthorized third parties. The same level of security should be maintained regardless of whether the respective transaction is carried out to or from the casino.
Each casino must implement state-of-the-art protocols for top-level online security, such as 128-bit or 256-bit SSL encryption, advanced firewalls, personalized authentication processes, and more. Of course, the best choice is always a casino that uses all these protective measures, in which case that platform will become a virtual Fort Knox and offer the maximum possible protection levels.
The games themselves are at the core of all casino gambling. The whole purpose of an online casino is to allow players to play different types of games whenever they want to, and maybe to win some money.
Any online casino can do this by building and presenting a high-quality game library.
For a start, game selections should be as versatile as possible and include a wide array of options, including:
- Progressive jackpots
- Card games
- Table games
- Video poker
- Specialty games
- Live dealer titles
The games should all be presented with quality graphics, sound effects, responsiveness, special features, and bet sizes. Naturally, quality should always have precedence over quantity, but the importance of the number of games available shouldn’t be disregarded either.
On average, an excellent online casino should offer around 1,000 games in its catalog to keep players entertained for hours on end. The game portfolio should be based on tried and tested legendary titles and regularly expanded with the latest industry releases.
The platform should also intuitively display the available games and create sub-categories so players can find what they are looking for easily. When looking for quality in this area, we tend to pick casino sites that divide new and featured games into separate sections. They also need to offer a search tool for those players that know their favorites and want to get straight to them.
Quality Casino Software Providers
We talked about game variety, but another critical aspect in any player’s search for high-quality gaming revolves around the software used and its providers. After all, if it weren’t for exceptional game developers, quality games would never make it into the game libraries.
It won’t surprise you to know that we pay particular attention to the software providers in any casino under our evaluation. There are some big and well-known names that operate in the software industry, along with many smaller software houses and game developers that can deliver smooth-running regular games and innovative new titles.
Preferably we like to see a combination of these two. Ideally, a casino should join forces with some big iGaming industry names that make content players want to go back to consistently. However, it should also not be afraid to offer its players the enhanced and diverse levels of gaming that newer developers might deliver.
Quality Casino Welcome Bonus
Alongside building trust, reputation, and an attractive game library, it’s time to go the extra mile and come up with additional plans to attract players to join the platform. In this regard, the offer of enticing bonuses and promotions is one of the best strategies.
These types of perks have been used in the online gaming industry for many years now. Casino bonuses can vary wildly in their values between different casinos, and also, there are many different types. The bonuses we’ve identified as worthy of note include:
- Match Deposit Bonus — The match deposit bonus is the first promo deal players can get in an online casino, and it’s often a part of the welcome package for new depositors. Some casino sites offer match deposit bonuses for regular players too. The bonus size is determined based on the amount you deposit and the match percentage. For instance, if you claim a 100% bonus and deposit $20, the casino will add another $20 bonus to your account.
- Free Spins Offer — Free spins are a bonus that can only be used on slot games. Like the match deposit bonus, they can be a part of the joining offer or an award given to regular players. In most cases, free spins apply to a selected number of slots or even a single title chosen by the casino. Sometimes, the casino even offers these free treats as an exclusive no deposit bonus.
- Cashback Promotion — The cashback is best explained as a promotion designed to help you recover your losses. Unlike deposit bonuses and free spins, which are awarded in advance, a cashback offer is given to you after a series of unsuccessful wagers. You can often find weekly cashback deals that will give back a specific percentage of the money you wagered and lost within the previous week.
When it comes to all types of bonuses and promotions, terms and conditions are essential to always keep in mind. Aside from minimum deposit, maximum cashout, and time limit, wagering requirements are something our team always checks first. These requirements represent the number of times you must wager your deposit, bonus, or both until you become eligible for a withdrawal.
It is vital for wagering requirements to be user-friendly, which means they should be as low as possible, ideally below the industry average, which is 40x.
Responsible Gambling on Quality Casino Sites
Although the increasing accessibility to online casinos provides players with more and better gambling opportunities, it also can contribute to problem gambling. Unfortunately, many players cannot control their gambling habits effectively, which can lead to addiction and potential problems in their own private lives and for family or friends.
For this reason, it’s crucial for players to join casino sites willing to protect them from the harmful effects of online gambling.
There are many ways casinos can help players practice responsible gambling and prevent gambling addiction. For a start, each casino should offer tools like budget calculators meant to assist players in planning their perfect budget.
Great sites also let players set deposit limits, enter a cool-off period, or exclude themselves from gambling for a selected period. Online casinos should partner with organizations specialized in helping problem gamblers get back on track. Anyone who wants to be considered a high-performing operator will do this and make every attempt to show gamblers where they can get help.
Difference between Quality Casinos and Rogue Sites
- No valid license — If a casino doesn’t have a license, it’s not officially allowed to operate.
- Lack of proper security measures — Your sensitive data will be an easy target for hackers.
- Fake or rigged games — You’ll neither win nor enjoy the gameplay if games are fake or rigged.
- Sky-high wagering requirements — When wagering requirements are high, it’s almost impossible to retain any of your bonus winnings.
- Unfair terms and conditions — Unfair rules can limit players in many ways and even seize their winnings.
- No customer support — Without customer support, you’ll have no one to turn to if anything goes wrong.
- Many unresolved player disputes — A casino that hasn’t resolved any previous player complaints probably won’t deal with any of yours either.
Takeaways on Quality Casino Sites
As you can see, finding quality casinos in a sea of gambling sites is easier said than done. To make the right choice, you can’t just make a call at first glance. On the contrary, you must pay attention to every essential component. If you do this, you’ll be in the best possible position to enjoy safe and fair gaming.
We know it’s not always easy to be sure of any choice you might make. Not everyone has the time to investigate or review every aspect that might mean they are well-positioned with their selection. That’s precisely why we decided to form a team of experts who can perform a detailed investigation for you.
We believe that if you at least appreciate all of the markers of a good quality casino as we’ve laid out on this page, then you’ll have the best chance of making a choice that will be in your best interests. And to make it easier, the best that we found are all listed here.
You can be assured that all the sites featured on this page meet the highest criteria in every respect. The casinos are licensed and well-guarded by the latest security measures. They are bursting at the seams with first-class games and software providers and offering the best casino bonuses to new and existing players.
We’ve also tested their customer support and guarantee you can rely on their help whenever you need it. Finally, we’ve done a background check on our prime candidates and selected only clean, trusted, and reputable operators for you to choose from.
Quality Casino FAQ:
What is a quality casino?
A quality casino is a site that shows excellence in every area of online gambling. This includes legality, security, game selection, bonuses and promotions, customer support, and other vital operational aspects. If a site ticks all of these boxes, it can rightfully be marked as a quality casino.
Why should I play in a quality casino?
You should be aiming for the best you can find simply because they are the safest and most reputable venues for online gambling. If you pick a quality casino, you'll play your favorite games with peace of mind and know that you can rely on the operator to provide you with great gaming. Moreover, the best casinos offer safety and security for your money and you personally and payout speedily and fully when you win and withdraw.
How do I know a casino is legit?
First and foremost, a legit online casino will hold a valid license issued by a reputable online gambling jurisdiction. You’ll be able to find the license details on the operator’s homepage, usually at the bottom of the screen. Also, the casino will put in place advanced security measures to protect players’ sensitive data.
Do casinos on your list offer any bonuses or promotions?
Of course. Quality casinos don’t just offer any bonuses and promotions — they offer the best deals on the market. You’ll start reaping the rewards from the moment you join a quality casino, starting with a no deposit or a welcome deposit bonus, and later unlock many other promotions like a reload bonus, free spins, cashback, or a rewarding VIP program.
Can I access these casinos on my mobile device?
All quality online casinos are available on both desktop and mobile devices. You’ll be able to access these sites on the go using your iOS and Android smartphone or tablet. Some casinos also have a standalone app you can download and keep your casino site only a tap away.
What is the best quality casino?
There’s no single answer to this question since every player has different online gaming preferences. The best way to find the best casino for you is to test several of them and choose the one that delivers precisely the gaming experience you want and expect.
How can I recognize a rogue site?
Rogue casino sites always lack some of the most important aspects of online gambling. They often don’t have a license and don’t use any protective measures. In some cases, they’ll use fake or rigged games and offer bonuses with outrageous terms and conditions. Their customer support will never answer your queries, and you’ll find many player complaints about them.